ORDER PROCESSING:

Orders are processed within 48 hours of being placed, except during US holidays. If we have any questions or concerns with your order, generally we will let you know within 24 to 48 hours. Please allow up 3-5 days for U.S. delivery.

Poppyseed Kids accepts Visa, MasterCard, Discover, American Express. Amazon, and PayPal. Shopify and PayPal processes Poppyseed Kids orders. If you place your order online, we do not have access to your payment information. 

SHIPPING:

Poppyseed Kids ships all products via USPS Priority Mail. We can ship to a physical address or Po Box - wherever you get mail - select an address that will be the most secure for you. Poppyseed Kids offers complimentary (FREE) Shipping (5 to 7 days) on orders over $150 in the United States. All JellyCat items and orders are excluded from free shipping.

Signature Confirmation is required on orders over the value of $200.00, as well as orders being sent to a name/address other than the card holder's name and billing address. We apologize for any inconvenience this may cause you, but as a small retailer and as consumers ourselves, we take credit card fraud quite seriously and do our best to prevent it.

If you have any questions, please email us at poppyseedkids@outlook.com. If you signed up for Facebook Messenger you can reach out to us via Facebook. We can also be reached through Instagram. 

INTERNATIONAL SHIPPING:

Poppyseed Kids offers International Shipping via the US Postal Service or UPS Worldwide. Shipping charges are based on weight and location. Customers are responsible for Duty/Custom Fees and we cannot be responsible for packages once they leave the United States. 

RETURNS/EXCHANGES:

Poppyseed Kids will happily accept returns/exchanges of unworn clothing with tags, unopened toys, and unopened product within 7 days of receipt. We are unable to take back any bath product that has been opened and/or used, as well as any clothing that has been obviously worn. This policy is for both online orders and in-store orders. After 7 days, and up to 30 days, we can accept items that are unused for a store credit. After 30 days, we are unable to accept any items for a return.

During holidays, we will stop taking holiday themed items 2 weeks before the holiday. Any items purchased within the two weeks before the holiday are final sale. It is up to our discretion to accept an exchange for a different size, or holiday style. For sale events we host, all discounted items are final sale. 

*We reserve the right to change this policy at any time, for any reason, and towards any sale we deem as unfit for a refund.

ONLINE ORDER RETURNS/EXCHANGES: 

At Poppyseed Kids, we curate limited collections of high-quality items. Because shipping times can keep these limited pieces out of circulation for our local & online shoppers, all online orders are eligible for store credit or exchange only. We do not offer cash or credit card refunds. Please review our return windows below: 

Within 1-30 Days of Delivery (Exchange or Store Credit): We happily accept unworn clothing with tags attached, as well as unopened toys and products (including bath products). To ensure exchange stock is available, and held, please notify us and ship your item back as soon as possible. You can email us at poppyseedkids@outlook.com.

After 30 Days: We are unable to accept any returns, exchanges, or requests for store credit.

To ensure that you have a record of your return, please ship with Signature Confirmation and be sure to include a copy of your receipt. We are not responsible for returns that do not have tracking information. 

Please allow 10 days for your Return to be processed and funds to go back into your account. If you have not received your refund within 2 weeks of your return, please contact us. 

While Poppyseed Kids staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally make mistakes. In the event that there was a mistake on your order or if your order arrives damaged, please contact us within 24 hours of the arrival of your shipment. You will be emailed a PrePaid Return Shipping Label.

Once we can confirm your return is in transit back, your return/exchange will be shipped to you at our expense. 

MISSING PACKAGE:

If your package shows delivered and you still haven't received it, and tracking has been checked, please contact us at poppyseedkids@outlook.com. 

DAMAGED PACKAGE:

We carefully inspect and package every order before it leaves our store. If your package or an item arrives damaged during transit, please contact us within 48 hours of delivery at poppyseedkids@outlook.com.

To help us resolve the issue and, when applicable, submit a claim with the shipping carrier, clear photos are required. Please provide photos of:

• The damaged item
• The inside and outside of the shipping package
• Any visible damage to the packaging
• The shipping label

Please do not discard the damaged item, packaging, or shipping materials until we have reviewed the issue. Carrier claims may require photographic evidence and the original packaging. If the packaging or damaged item is discarded before photos are taken, we may be unable to submit a claim or provide a resolution.

We will review each situation individually and determine the appropriate resolution. Replacement items are subject to availability and cannot be guaranteed. Depending on the circumstances, a replacement, store credit, refund, or other resolution may be offered.

Damage reported after 48 hours of delivery may not be eligible for a resolution.