Poppyseed Kids will happily accept returns/exchanges of unworn clothing with tags, unopened toys, and unopened product within 14 days of receipt. We are unable to take back any bath product that has been opened and/or used, as well as any clothing that has been obviously worn. This policy is for both online orders and in-store orders.
To ensure that you have a record of your return, please ship with Signature Confirmation and be sure to include a copy of your receipt. We are not responsible for returns that do not have tracking information.
Please allow 10 days for your Return to be processed and funds to go back into your account. If you have not received your refund within 2 weeks of your return, please contact us.
While Poppyseed Kids staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally make mistakes. In the event that there was a mistake on your order or if your order arrives damaged, please contact us within 24 hours of the arrival of your shipment. You will be emailed a PrePaid Return Shipping Label.
Once we can confirm your return is in transit back, your return/exchange will be shipped to you at our expense.